Site Security

You can trust that all your transactions at HotelThailand.com are secure.

To ensure that every transaction made on HotelThailand.com is safe, we use the most advanced encryption technology supported by the Bangkok Bank PCL (BBL). Our secure server encrypts all of your personal information (including name, address, credit card number, and travel itinerary) so that it cannot be read as the information travels over the Internet. Moreover, BBL safeguards your credit card information with triple layer security comprising of Authentication, IP Proving, and SNA protocol protection.



Fraud Detection

The advanced technology employed by HotelThailand.com makes it virtually impossible for our customers' credit card information to be used fraudulently. Moreover, customer's information security is augmented through BBL's Fraud analysis team.

Every transaction made on HotelThailand.com's server will be verified by BBL's Fraud Analysis Team to check for any possibilities for fraud. If a detection is made, BBL will check with the customer immediately to confirm whether the purchase had really occurred.



Secure Socket Layer (SSL)

Encryption HotelThailand.com is designed to give you control over the privacy of your credit card information, name, address, email, and any other information you provide us. We offer the industry standard security measures available through your browser called SSL encryption. When you enter payment information, it is captured on a page that uses the SSL protocol by default. To ensure that your credit card information is even more secure, we store it on a server that is not accessible from the Internet.



Username and Password

In addition to all security measures above, every user is assigned a unique Username and Password to access information available on HotelThailand.com. The HotelThailand.com servers have been designed to intelligently identify each user during the entire process of data communication. This ensures that a user's information will not be accessible by any other user from another computer.



Take basic precautions

You can also take standard precautions to further protect your information, including:

° Memorizing your Username and Password Changing your Password on a regular basis
° Not giving your Password to others
° Not allowing others to access your transaction data files
° Carefully reading prompts before sending transactions over the Internet.



Alternatives

If you are more comfortable with providing your credit card number over the phone, you can call our Customer Center at +662 502 0752 or send via fax +662 502 0757, +662 962 2536 .

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Office Hours : Mon-Fri 09:00 AM - 06:00 PM, Sat & Thailand's Official Holidays 09:00 AM - 01:00 PM (Thailand Time, GMT+7). If you have any suggestions or comments, Please click here to contact us. Customer Support : +66(8) 5070 2550, +66(8) 5070 2551