Cancellation/ Refund Policy   updated  

Please review the cancellation policy by matching your check in date with the travel season in Thailand . Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:




1. Hotel Cancellation :

Cancellation:

  • Customer must notify Hotelthailand.com if you plan on cancelling your booking before check in date 7 -10 days (or more).
  • Please ensure to check the booking conditions prior to make your reservation on the Hotel page because the policy varies depending on the property and seasons.
  • Customers have to check the cancellation policy carefully because the policy varies depending on the property.
  • Cancellation request submitted before the cancellation due date, there is a 10 % administration and banking charge.
  • Any cancellation submitted after the cancellation due date, ONE night will be charged. The additional 10 % of administration and banking fee will be charged.

July 16 - September 15 for Koh Samui & Koh Phangan only.

Date Condition
+15 days prior to check-in 10% of total room price will apply for handling and banking fees.
15 days (or less) prior to check-in One night penalty plus handling fee (10%) will be charged.
7 days (or less) prior to check-in Two night penalty plus handling fee (10%) will be charged.

No Show and Shortening Stay:

  • In case of No show or shortening stay, non refund will be made
    (Considered as cancellation without the required advance notice)

Amendment:

  • Amendments are only effective when we have confirmed by e-mail with a revised voucher. Please contact us if you do not receive a new voucher from us.
  • HotelThailand will not be responsible for any additional charges inccurred after cancellations/amendments without confirmation from our side.
  • All amendments will incur a fee of 200 Thai Baht.
  • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), there is a 10 % administration and banking charge on the amount to be refunded of the total value.
  • All amendments must be made through our office not less than 14 business days prior to check-in date.

Keep Refund:

  • If you want to keep refund , we offer 3 % discount for your next booking.
  • We will keep the refund for 6 months, if there is no any responses, we will process the refund through your credit card and deduct 10 % administration and banking charge.

:: In case of Deposit Payment bookings ::

Cancellation:

  • Deposit payment and Booking fee are non-refundable.
  • In case of NO-SHOW or early check out, the deposit amount will not be refunded. In addition, customers will be charged the additional amount according to each hotel's cancellation policy.

Amendment:

  • All amendments must be made through our office not less than 14 business days prior to check-in date.
  • Some hotels may apply the additional charges when processing amendment or cancellation requests.
  • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 7% of the total value.



2. Activities Cancellation :

Date Condition
+3 business days before travel date (M-F) Refund will be made deduct 7% Bank fee
Less than 3 business days (M-F) or No Show no refund

* Please note that 7% banking and handling fees will be apply after refund
* For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.


3. Transfer Cancellation :

Cars / Vans / Benz / BMW

Date Condition
+ 3 business days before Transfer date Refund will be made Deduct 7% Banking Fee
Less than 2 business days or No-show No refund

* There will be 7% banking and handling fees.
* For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted


4. Refund Policy :

Upon your request of cancellation, HotelThailand.com will contact your bank immediately to handle the crediting process. The refund will be made through the credit card you use to purchase, however it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.

Original Payment Refund Process
By Credit Card 30-45 Business Days

*If your refund is likely to process longer than 45 business day time, we will notify you via email upon receipt of your request.


Disclaimer
  • HotelThailand.com makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
  • HotelThailand.com hereby expressly disclaim any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. We will not be responsible for any loss resulting from your relying on any information provided on this website.
  • While HotelThailand.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.
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