| Cancellation/
Refund Policy |
 |
| Please review the cancellation policy by matching your check in date with the travel season in Thailand . Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows: |
| Normal
Season – 1 May to
31 October |
| Hotel Cancellation: |
 If notification of cancellation is received after sending the confirmed hotel’s voucher: THB 500.- nett additional will be charged for our service fee.Also, |
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+21 Days before requested arrival date
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There is 3% banking fees |
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21 - 14 Days before requested arrival date
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There is a 5% administration and banking charge |
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13 - 7 Days before requested arrival date
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There is a 10% administration and banking charge |
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6 - 3 Days before requested arrival date
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There is a cancellation fee of one night |
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| 2 - 0 Days before requested arrival date
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There is a cancellation fee of your full booking amount. |
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| High Season : January 16 - April 30 and November 1 - December 14 for all destinations and January 16 - April 30 and July 16 -September 15 for Koh Samui only. |
| If notification of cancellation is received after sending the
confirmed hotel’s voucher: THB 500.- nett additional will be
charged for our service fee.Also |
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|
|
+15 days prior to check-in
|
|
5% of total room price will apply for handling fee. |
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15 days (or less) prior to check-in
|
One night penalty plus handling fee (5%)
will be charged. |
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7 days (or less) prior to check-in
|
TWO night penalty plus handling fee (5%)
will be charged. |
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In case of NO-SHOW or early check out, non
refund will be made.
(Considered as cancellation without the required advance notice) |
Amendment need to be made not less then 10 business days prior
to check-in
date (in case of emergency, please contact our reservation directly.) |
We
will not be responsible for any (additional) charges incurred
after
cancellations/ amendments without confirmation from our side. |
| Peak
Season (Thailand) Period: December 15 - January
15 / Festive and Holiday period for all destinations
|
| If notification of cancellation is received after sending the
confirmed hotel’s voucher: THB 500.- nett additional will be
charged for our service fee. Also |
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+45 Days before requested arrival date
|
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There is a 5% administration and banking charge
|
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45 - 30 days prior to check in
|
Two nights penalty plus handling fee (5%)
will be charged |
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30 days (or less) prior to check in
|
No refund will be made |
|
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|
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Amendments need to be made no
less then 18 business days prior to check-in date (in case of
emergency, please contact our reservation directly).
We will not be responsible for any (additional) charges incurred
after cancellations/ amendments without confirmation from our
side.
No refunds on early check outs. (Considered as cancellation
without the required advance notice) |
| Tour Cancellation: |
|
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+30 Days before trip commencement
|
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There is 3% banking fees |
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15 - 30 days
|
70% will be refunded |
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7 - 14 days
|
50% will be refunded |
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Less than 7 days
|
no refund |
|
For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted. |
 The refund will be made through bank transfer or through your
credit card, depending on the original method of purchase. Additionally,
although HotelThailand.com will instruct the bank to handle
the crediting process immediately upon notification of cancellation,
it could take from 4 to 6 weeks for the actual crediting to
take place, depending on your Bank's practice. |
 |
Disclaimer |
| 1. HotelThailand.com makes every effort to ensure that any
materials or rates displayed on this website are accurate as
at the date of issue. Changes in market conditions or circumstances
may occur after the issue date which may make information displayed
on this website no longer accurate or no longer reflect the
current position. |
| 2. HotelThailand.com hereby expressly disclaim any representation,
warranty or undertaking in relation to the accuracy, completeness,
quality or adequacy of any contents of this website. We will
not be responsible for any loss resulting from your relying
on any information provided on this website. |
| 3. While HotelThailand.com makes every effort to work with
hotels which provide an acceptable standard of service and accommodation
for the price paid, we hereby expressly disclaim any representation,
warranty or undertaking in relation to the quality or adequacy
of any hotel listed on our website. |
